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You may have a problem with your battery or with Windows recognizing your battery if you experience the following issues:
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Surface and Windows start but you’re having trouble charging your Surface.
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You receive a low-battery error.
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Surface turns off when you unplug it.
Check the connections
First, check for things that might prevent your Surface or Windows from starting or the battery from charging. Make sure that the connections are secure and that nothing is plugged in to the USB charging port on the power supply. Here're some tips:
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If your battery is completely drained, a Surface Dock may not be able to fully charge your device. Instead, use the power supply that shipped with the device. After your device has charged with the power supply for five minutes, again use the Surface Dock to continue charging.
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Discontinue using the charging cable if you see any damage to the charging port, power connector, or power cord.
We strongly recommend that you use only the genuine Microsoft or Microsoft-licensed power supply that came with your Surface or was purchased separately to charge the battery. Make sure that the connections are secure and that nothing is plugged in to the USB charging port on the power supply.
Check the power connector light
The LED light should be on when your power connector is plugged into your Surface.
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When the light is |
It means |
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Off |
Make sure that the connector is fully clicked into the device, and then try moving the power supply to another wall outlet. If the LED light remains off, you may need to replace your power supply. |
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Blinking or flashing white |
Remove the power connector from your Surface and check for damage or debris that could cause a bad connection. If the light continues to flash, you may need to replace the power supply. |
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Solid white |
If the power connector light is on but you still have the problem, then shut down the computer to charge your Surface. |
Shut down and charge your Surface
Turn off your Surface and charge it for awhile. Here's how:
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Make sure the power supply is connected and the power connector light is on.
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Select the Start > Power > Shut down.
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Let your Surface charge for at least 30 minutes.
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Press and release the power button to turn your Surface on.
